• I can't view a file or folder

  Troubleshooting Issues Viewing Files and Folders If you're experiencing difficulties viewing files or folders, please refer to the following troubleshooting steps: Issue 1: Unable to View a File in the Data Room There may be a couple reasons why you are unable to view a file: Encryption: If the file is encrypted, it cannot be viewed in the viewer. This might be the reason for the issue. Please contact your room admin and request download access. File Type Not Supported bySome readers

• The person I invited didn't receive their invitation. What do I do?

  We'll cover what to do if a person you invited to your room did not receive their invitation in their email inbox. Next, you can follow these steps: From the room’s interface, navigate to the Permissions tab at the top. You can search for the member by entering their name or email address in the search bar at the top right. Next to thFew readers

• I can't download a file or document

  Issues Downloading Files or Documents Downloading a document is a permission given by the administrator, along with other actions set to the user. In order to download a document, ask your administrator to grant you permissions to download. This goes to other actions as well.Few readers

• I accidentally deleted a document. Can it be restored?

  If you deleted a document, there is a chance it can be recovered. There are two ways to do this: If you are an admin, you can recover the document from the Trash. If you are not an admin, you can ask the administrator of the room to recover your file. Recover the document From the data room interface, click Trash in the bottom left. Select which files you'd lFew readers

• I can't upload a file or document

  Issues Uploading Files or Documents Encountering difficulties while uploading files or documents? Here's a step-by-step troubleshooting guide to help you resolve the issue: Source of Upload: Ensure you're uploading files directly from a local drive on your computer, rather than from a shared drive. File Security: Confirm that the documents you're attempting to upload are neither password protected nor encrypted. Such security measures can sometimes hinder the upload process.Few readers

• I can't log in

  Troubleshooting Login Issues If you're experiencing difficulties logging in to your FirmRoom account, we understand how frustrating that can be. We're here to help! Here are some solutions to common login problems: Reset Password (3-solution-1-resent password) Resend Invite Resend Authenticator Codes SSO Login Solution 1: Reset Password If you have forgotten your password,Few readers

• The file path is too long when I download documents

  If the file path is too long or you can’t open the download and are receiving an error message, this is an error with Windows. By default, Windows uses a path length limitation (MAXPATH) of 256 characters: Naming Files, Paths, and Namespaces. If you select Download All and choose the option to auto truncate the file names that should solve it. If not, please try opening the download closer to the root file. You can also use a service like 7zip https://www.7-zip.org/ to open the download FurtheFew readers

• What do I do if I can't receive my authentication code to log in?

  How to Resolve Not Receiving Your Two-Factor Authentication Code FirmRoom offers two-factor authentication (2FA) as an added security measure when logging in. If you're experiencing issues with receiving your 2FA code, follow these steps: If You Are an Admin: Contact the support team via the 24/7 in-product chat or by emailing us at support@firmroom.com. We will generate one-time recovery codes for you and send them to you directly via email. If You Are Not an Admin: DueFew readers