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# Why does it say my subscription has expired?

# How to Resolve the "Subscription Expired" Message

If you see a red " **Subscription Expired** " message in the left navigation menu, it likely indicates that there is an outstanding invoice on your account that needs to be paid.

## Example:
 
![](https://storage.crisp.chat/users/helpdesk/website/27f699bfcd0cb800/screenshot-2024-07-01-at-10080_aqkyeq.png)

To resolve this issue:

1. Pay the overdue invoice.
2. If you need assistance with paying or locating the outstanding invoice, contact our support team. Here's how you can reach us:
* Via the 24/7 chat in the product.
* By emailing us at billing@firmroom.com

If you have any further questions or concerns, please don't hesitate to reach out to our support team. We're here to help!



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### Relevant Articles:
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[How do I pay an invoice?](/en/article/how-do-i-pay-an-invoice-1dljudu/)