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# I can't upload a file or document

# Issues Uploading Files or Documents

Encountering difficulties while uploading files or documents? Here's a step-by-step troubleshooting guide to help you resolve the issue:
1. **Source of Upload:** Ensure you're uploading files directly from a local drive on your computer, rather than from a shared drive.
2. **File Security:** Confirm that the documents you're attempting to upload are neither password protected nor encrypted. Such security measures can sometimes hinder the upload process.
3. **Web Browser:** Consider using Google Chrome as your web browser if you're not already doing so. Some browser compatibility issues may impact file uploads.

|| Note: The size limit for an individual file is 4GB. 

Following these steps should alleviate most common upload issues. If you continue to experience difficulties or have further questions, our support team is here to assist you.




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