Question 1

How do I set permissions?

Accepted Answer

How to Set Permissions

|| Note: Admins have the ability to set permissions for other users in the room. Admins have access to everything in the room.

In this article we will cover:

Creating a group
Setting File Permissions
Setting Other Permissions
Adding Members

Permissions are set per group and all members in the same group will have the same permissions. Members can only be in one group per room. If a member should have different permissions than all other members in the room, they should be a part of their own group.

Creating a Group

Go to the Permissions tab at the top.
Click on the (+) icon sign next to Groups on the left-hand side to create a new group.

Once the group is created it will show up on the left hand side. Select this group to set it's permissions.
Then, use the File Permissions and Other Permissions to set what this group is able to see and access inside the room.

Setting File Permissions

File Permissions will allow this group to access folders and files in the Data Room. There are four levels of access:

View (allows viewing with a watermark).
Download (allows downloading with a watermark).
Download Original (allows downloading without a watermark in native format).
Edit (allows for uploading documents).

Click the corresponding icon on the right for the le

Question 2

How do I bulk download files in the Data Room?

Accepted Answer

How to Bulk Download Files in the Data Room

To bulk download files from the Data Room, follow these steps:

Select the desired room and navigate to the Data Room tab at the top of the screen.
Click on the Home folder icon in the left menu to display all the folders and files in the room.
Click the Download All button at the top.

A pop-up window will appear with additional download options. We recommend keeping the default settings for the best download experience. You can also choose to receive an email notification when the download is complete.

Your download will be compressed into a .zip file. Save it to your hard drive and extract its contents to access all the downloaded files.

Further information on Extracting .Zip files in Windows:

Save the downloaded .zip file to the hard drive.
Right click on the file and select extract all. This will open the extraction wizard.
Click Next and then select the location to extract the files to. (This example uses Program Files on C drive.)
Choose the option to Make a new folder. (Most make the folder name “http://IDAutomation.com [FONT NAME]“)
Click Ok. The directory should now point to “C:\Program Files\http://IDAutomation.com _[FONT

Question 3

How do I adjust my email notifications?

Accepted Answer

How to Adjust Email Notifications in FirmRoom

FirmRoom allows you to easily personalize the frequency and content of your email notifications.

Follow these steps to customize your email notifications:

Click on your User profile located in the bottom-left corner of your screen. It should display your picture and name. If you don't see this, please try zooming out.

A pop-up menu will appear. From the menu, select Email Notifications.

A side panel will open. Here, you have the flexibility to adjust the following settings:
- Select the rooms for which you wish to receive notifications.
- Choose the frequency of notifications, such as immediate, hourly, daily, weekly, or disabled.
- Specify the preferred timing for receiving notifications.
- Customize the type of notifications you want to receive.

Once you have made your desired changes, don't forget to select Save changes to apply the modifications.

||| Note: If your notifications are turned on and you're still not receiving them, check with the admin of the room to verify that they have notifications turned on for that room.

If you req

Question 4

How do I cancel my account or subscription?

Accepted Answer

How to Cancel Your Account or Subscription

If you're considering canceling your subscription and room, follow these steps:

Go to the Settings tab at the top.
Select General from the left menu.
Scroll down until you see the Delete Room button.

|| Note: Deleting your room will also cancel your subscription immediately and remove all content within the room. It's recommended to download your important files before proceeding.

| Tip: If you'd like to set your subscription to cancel at the end of the current pay period, please contact the support team at support@firmroom.com for assistance.

If you encounter any issues while attempting to cancel your subscription or have any concerns, don't hesitate to reach out to our support team for assistance.

Relevant Articles:

How do I bulk download files in the Data Room? The file path is too long when I download documents Can I export a sitemap?

Question 5

How do I add members?

Accepted Answer

Adding members is easy as long as you have the sufficient privileges, generally only Admin privileges, for your room.

Navigate to the Permissions tab at the top.
Click the blue Add member button.

A pop-up window will appear. Input the email, choose the permission group, and include an optional message when adding them as a member. You can add multiple emails per invite.

Click Submit.
Another pop-up window will appear asking for confirmation. Click Invite and then the invitation will be sent to their email.

You should see the users invited at the bottom of the member's tab, along with the group they are invited to. If you need to resend the invites, there will be an option to the right of their name. Click Resend.

You can also remove a member from the group by hovering over the far right section of their name. Click the icon that appears.
There will be a pop-up confirming your changes.

![](https://storage.crisp.chat/users/helpdesk/

Question 6

What are the types of notifications?

Accepted Answer

Types of Notifications

FirmRoom provides various types of notifications to keep you informed about important activities and updates within the platform.

| Tip: Each user sets their own notification frequency. You can adjust the frequency and type of email notifications you receive in the User Settings. See this article for more info: How do I adjust my email notifications?

Notifications are automatically sent via email or can be found within the notifications tab on the left menu within FirmRoom.

Notifications are sent for activities in the data room such as:

When documents are uploaded
When users have been invited
When new members are invited

Other types of notifications:

In addition to the notifications mentioned above, FirmRoom offers the following types of notifications:

Location-based Login: You will receive a notification when you log in from a new location.

Making an Announcement: Admins can do this using the Create announcement button within the notifications tab on the left side of the screen. This would be an immediate notification.

![](https://storage.crisp.chat/users/helpdesk/website/5e4b6de79838d800/screenshot-2023-07-28-at-12473_5

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